Rental Policies

1. Reservation Policy

   • Reservations can be made online, by phone, or in person. A confirmation email will be sent once the booking is finalized.
   • A security deposit is required at the time of reservation. This deposit will be refunded upon safe return of the vehicle, subject to inspection.

2. Cancellation and Refund Policy

   • Cancellations made 24 hours or more before the rental start date will receive a full refund.
   • Cancellations made less than 24 hours before the rental start date may incur a cancellation fee.
   • No-shows or cancellations after the rental period has begun will not be eligible for a refund.
   • Refunds will be processed within 7-10 business days after approval.

3. Security Deposit Policy

   • A security deposit is mandatory for all rentals and is held to cover potential damages, late fees, or additional charges.
   • The deposit amount varies depending on the vehicle type and rental duration.
   • The security deposit is fully refundable, provided the vehicle is returned on time and in good condition.

4. Fuel Policy

   • Vehicles are provided with a full tank of fuel and should be returned with a full tank.
   • If the car is not returned with a full tank, refueling charges will apply, including a service fee.

5. Mileage Policy

   • Rental packages may include a daily or overall mileage limit. Additional mileage will be charged per kilometer.
   • Unlimited mileage packages are available for select vehicles; please inquire during booking.

6. Insurance Policy

   • All vehicles come with basic insurance coverage, which includes third-party liability.
   • Additional insurance options are available, covering damages, theft, and personal accidents.
   • The renter is responsible for any damages not covered by the insurance policy.

7. Vehicle Usage Policy

   • The vehicle must only be used for personal and leisure purposes, not for commercial activities.
   • Driving under the influence of alcohol or drugs is strictly prohibited.
   • Any violation of local traffic rules or reckless driving will result in penalties.

8. Breakdown and Emergency Policy

   • In the case of a breakdown, contact Rentex Car Rental’s emergency support line. Do not attempt repairs without authorization.
   • We offer 24/7 roadside assistance within designated areas in Goa. Fees may apply for assistance outside the coverage area.

9. Late Return Policy

   • Vehicles returned after the agreed rental period will incur late fees. Please notify us if you need an extension to avoid additional charges.
   • Extensions are subject to availability and may require additional payment.

10. Privacy and Data Policy

    • Rentex Car Rental respects customer privacy and handles personal data in compliance with data protection regulations.
    • Personal information collected during the booking process will be used for rental purposes only and will not be shared without consent.